Insight on Knowledge Management

Saturday, March 05, 2011

Social Networking - as a customer service function

Social Networking - as a customer service function. Good article reference on InsightKnowledge's home blog for the increasing use of social media and social networking in customer service and CRM business environments.

# posted by Stefan Lafloer @ 8:20 AM 0 Comments

Tuesday, February 15, 2011

another nice find.. to do things together.. on the Internet

# posted by Stefan Lafloer @ 10:40 AM 0 Comments

Thursday, December 16, 2010

Interesting post on Knowledge Management in small and medium-sized businesses

http://www.greenchameleon.com/gc/blog_detail/km_strategy_for_small_medium_sized_businesses/ discusses the definition and application of a KM strategy for small and medium sized business. While I do like the basic approach (change culture, embed sharing, provide platform), IMHO the key is to identify how expertise makes a difference in the sm/med business environnment. The approach needs to be appropriately adapted. A medium sized business with multiple locations can benefit from sharing sessions, knowledge capture processes and the likes; a small business in one location not quite as much. Biggest benefit is really achieved when sml/med businesses work together to build a knowledge network for delivering their goods/services. That level of integrating expertise requires the most effort, but also has the highest potential for making a big impact - once one can answer the question - whats in it for me ? Again, my $0.02.

Labels: Knowledge Management

# posted by Stefan Lafloer @ 7:42 AM 0 Comments

Wednesday, December 15, 2010

Apple looking for Knowledge Management expertise

Interesting that Apple is looking for expertise on KM: http://www.icrunchdata.com/ViewJob.aspx?id=229045&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

Labels: Knowledge Management

# posted by Stefan Lafloer @ 11:00 AM 0 Comments

Thursday, May 13, 2010

SAP offers ‘Twitter’ like capability for businesses

An activity based ‘twitter’-like SAAS’ed service hot off the shelve:

https://streamwork.com/

# posted by Stefan Lafloer @ 12:26 PM 0 Comments

Representatives from GE and Google talking about sustainable innovation in their organizations

http://fora.tv/2010/04/14/Championing_Innovation_and_Embracing_Disruptive_Ideas#chapter_04

# posted by Stefan Lafloer @ 12:20 PM 0 Comments

Thursday, April 08, 2010

Fwd: KM Bulletin: D Street - Ent. Social Computing at Deloitte - webinar

This looks like an interesting event - too bad, I won't be able to participate. If anybody does, please share a summary and some of your thoughts about it.

KM Bulletin: D Street - Ent. Social Computing at Deloitte - webinar

Enterprise Social Computing at Deloitte

"Deloitte" is the brand under which approximately 169,000 dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. Deloitte is a respected, long time leader with a proven track record in helping their customers become more efficient, reliable and successful.

NewsGator is proud to have Deloitte Services as a customer - and we invited a few of their key leaders to share their reasons for pursuing an enterprise social computing solution for their organization. We are very fortunate to have those 3 Deloitte representatives share their business drivers, expectations and results in this upcoming webinar.

We invite you to join J.B. Holston, NewsGator CEO & President, and our special guest speakers from Deloitte: Patricia Romeo, Talent Innovation, Lawrence Blank-Cook, Sr. Knowledge Manager, and Joseph Press, Specialist Leader.

This webinar will offer Deloitte's perspectives on the following topics:

The value of enabling and connecting your employees from the HR perspective
The application of social collaboration and knowledge sharing across lines of business
The voice of a practitioner advising customers on how to best leverage social computing solutions

	Webinar April 20, 2010 at 2:00 pm ET
Speakers: Patricia Romeo, Talent Innovation, Deloitte Lawrence Blank-Cook, Sr. Knowledge Manager, Deloitte Joseph Press, Specialist Leader, Deloitte J.B. Holston, CEO & President, NewsGator